Terms and Conditions

This page (together with our Privacy Policy below and the Terms of Website Use http://paragonfloraldesign.co.uk/website-terms-of-use-policy/) tell you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on our website (our site) to you. Please take the time to read these Terms, our Privacy Policy and Terms of Website Use, as they each include important terms which apply to you.
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to order any Products from our site.
We amend these Terms from time to time as set out in clause 6. Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time. These Terms were most recently updated on 29th September 2015.
These Terms, and any Contract between us, are only in the English language.

1. INFORMATION ABOUT US

1.1. We operate the website www.paragonfloraldesign.co.uk. We are Paragon Floral Design and our trading address is Paragon Floral Design, Little End Farm, Oldham, OL4 2NB. Our VAT number is 212966115.
1.2. Contacting us:
(a) If you are a Consumer and depending on what type of Product you have ordered from us, you may have a legal right to cancel a Contract, as set out in clause 7. If this is the reason that you are contacting us, please read clause 7 for details about how you should do this.
(b) If you wish to contact us for any other reason, including because you have a complaint, you can contact us by telephoning our team at 0161 652 5680 or by e-mailing us at hello@paragonfloraldesign.co.uk or by writing to us at Paragon Floral Design, Little End Farm, Oldham, OL4 2NB.
(c) If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

2. OUR PRODUCTS

1.1. The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly from those images.
1.2. Although we have made every effort to be as accurate as possible, because our Products are made up by hand, arrangements, sizes and dimensions may vary slightly from those images of the Products on our site.
1.3. All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality in accordance with clause 5.3.
1.4. We may deliver certain flower Products in bud to ensure longer life. Product information, for example, care instructions, shall be delivered with our Products.
1.5. The packaging of the Products may vary from that shown on images on our site.

3. AGE RESTRICTION IF YOU ARE A CONSUMER

1.1. If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

4. RESTRICTIONS IF YOU ARE A BUSINESS CUSTOMER

1.1. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.
1.2. These Terms and our Privacy Policy below, Terms of Website Use (http://paragonfloraldesign.co.uk/website-terms-of-use-policy/) and any documents expressly referred to in them, constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.
1.3. You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms.
1.4. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

5. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

1.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
1.2. We will confirm our acceptance to you by sending you an e-mail (Order Confirmation). The Contract between us will only be formed when we send you the Order Confirmation.
1.3. All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice. This may mean the substitution of flowers of a different type or colour to those described or displayed in the images on our site.
1.4. If we are unable to supply you with a Product, for example because that Product is not in stock and we cannot provide a Product of equivalent value and quality, or because we cannot meet your requested delivery date, or because of an error in the price on our site as referred to in clause 9.5, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.

6. OUR RIGHT TO VARY THESE TERMS

1.1. We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated and which Terms were changed.
1.2. Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.
1.3. We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements.
1.4. If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

7. YOUR CONSUMER RIGHT OF RETURN AND REFUND

This clause 7 only applies if you are a consumer.
1.1. If you are a consumer, you have a legal right to cancel the Contract within 14 days, if the Product you have ordered is a type of Product that can be cancelled. You should read clause 7.3 below on how you should calculate this cancellation period and we have provided a list at clause 7.2 for types of Products that cannot be cancelled. The “right to cancel” means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund, provided the Product isn’t of the type listed below. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
1.2. Your right to cancel does not apply in the case of:
(a) Perishable Products (like flowers or food products);
(b) Customised or personalised Products (this means anything that you order, or that we make, that is specially made for you or customised in any aspect);
(c) Products which become mixed inseparably with other items after their delivery.
1.3. Your legal right to cancel a Contract starts from the date of the Order Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed. Your deadline for cancelling the Contract is the end of 14 days after the day on which you receive the Product. For example: if we provide you with an Order Confirmation on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.
1.4. To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the cancellation form (http://paragonfloraldesign.co.uk/cancellation-form/) on our website. A link to the website cancellation form will be included in our Order Confirmation. If you use this method we will e-mail you to confirm we have received your cancellation. Alternatively you may use a copy of the form which is attached at the back of these Terms.
You can also e-mail us at hello@paragonfloraldesign.co.uk or contact our team by telephone on [INSERT NUMBER]. If you are e-mailing us please include details of your order to help us to identify it. If you send us your cancellation notice by e-mail, then your cancellation is effective from the date you send us the e-mail.
1.5. If you cancel your Contract we will:
(a) refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.
(b) refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method). For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
(c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:
(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 7.8;
(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.
1.6. If you have returned the Products to us under this clause 7 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.
1.7. We will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Product we may refund you in vouchers.
1.8. If a Product has been delivered to you before you decide to cancel your Contract:
(a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract;
(b) unless the Product is faulty or not as described (in this case, see clause 7.6), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery. If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.
1.9. Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract. As a consumer, you have legal rights in relation to Products that are faulty, not fit for purpose or not as described. These legal rights are not affected by your right of return and refund in this clause 7 or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8. DELIVERY

1.1. Unfortunately, we cannot deliver to Northern Ireland or addresses outside of mainland United Kingdom. This means that (amongst others) we cannot deliver to the Islands of Scotland, the Isle of Man, the Isle of Wight or the Channel Islands. We cannot deliver to addresses outside of the United Kingdom.
1.2. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK and within an area set out in clause 8.1.
1.3. You will be required to request a delivery address and a specific delivery date before you place your order. If we can deliver the Products to your requested delivery address and on your requested delivery date this will be confirmed in your Order Confirmation. If we cannot deliver the Products to your requested delivery address or on your requested delivery date, we will inform you of this by e-mail and we will not process your order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
1.4. Occasionally our delivery to you may be affected by an Event Outside Our Control. See clause 14 for our responsibilities when this happens.
1.5. We will use a third party courier to deliver your order and if no one is available at your delivery address to take delivery, the courier may, at its discretion, attempt to deliver the Products to an alternative address, being either:
(a) a neighbouring address; or
(b) a local Post Office branch or other depot, where it can be collected; and
if the Products are delivered to an alternative address, a customer contact card will be left at your delivery address which has been completed with sufficient details to enable you to recover the Products and, if the Products have been delivered to a Post Office branch or other depot, how long they will be kept there for collection. You must within a reasonable period collect the Product; we cannot be responsible for any failure by you to collect the Product within a reasonable period of time. We will not re-arrange delivery of a Product following an unsuccessful attempt at delivery because no one is available at your delivery address.
1.6. The third party courier that we use to deliver your order may provide you with an option for the delivery to be made to you at a pre-arranged time slot. We cannot be held responsible if the third party courier is unable to adhere to the pre-arranged time slot.
1.7. In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient.
1.8. Delivery of an order shall be completed when we deliver the Products to the address you gave us or an alternative address in accordance with clause 8.5 and the Products will be your responsibility from that time.
1.9. You own the Products once we have received payment in full, including all applicable delivery charges.
1.10. If we miss the delivery date for any Products then you may cancel your order straight away. If you do not wish to cancel your order straight away you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline.
1.11. If you do choose to cancel your Order for late delivery under clause 8.10, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this. After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

9. PRICE OF PRODUCTS AND DELIVERY CHARGES

1.1. The prices of the Products will be as quoted on our site at the time you submit your order. We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However please see clause 9.5 for what happens if we discover an error in the price of Product(s) you ordered.
1.2. Prices for our Products may change from time to time, but changes will not affect any order you have already placed.
1.3. The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
1.4. The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your order.
1.5. Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

10. HOW TO PAY

1.1. You can only pay for Products using a debit card or credit card. Whilst unfortunately we do not accept American Express, we do accept most other major credit and debit cards.
1.2. Payment for the Products and all applicable delivery charges is in advance.

11. OUR WARRANTY FOR THE PRODUCTS

1.1. Our flowers and plants will be fresh on delivery and will remain fresh for a period of 5 days from delivery (Our Warranty). Our Warranty does not apply in the circumstances described in clause 11.2. In the event that the flowers or plants that you receive wilt or die within 5 days of delivery, we ask that you notify us by sending us a photograph within 5 days of delivery in accordance with clause 11.4.
1.2. Our Warranty does not apply to flowers or plants that wilt or die because of the Product not being stored and/or care for properly following delivery, including:
(a) flowers that have not been kept in water; and/or
(b) plants that have not been watered in accordance with their care instructions; and/or
(c) flowers or plants that have not been kept in an unsuitably hot environment (for example: in direct sunlight).
1.3. Whilst our Products are packed carefully to ensure they arrive in beautiful condition, if you believe that your Products have been damaged in transit, we ask that you notify us by sending us a photograph within 24 hours of delivery in accordance with clause 11.4.
1.4. If you wish to notify us that there is a problem with the Products under either clause 11.1 or clause 11.3, please send a digital photograph of the Products via email to hello@paragonfloraldesign.co.uk and please include details of your order and your name to help us to identify it. If we agree that there is a problem with the Products we will replace the Products and deliver the replacement to you free of charge or refund to you the price you paid for the Products and delivery costs that you have paid in relation to the Products.
1.5. If you wish to reject Products under Our Warranty (or, if you are a consumer, you wish to reject the Products in accordance with your legal rights), you must return the Products to us in the post, or if the Products are not suitable for posting, you must allow us to collect them from you. Please contact us at hello@paragonfloraldesign.co.uk or by telephoning our team at 0161 652 5680 to arrange for postage or collection. We will pay the costs of postage or collection.
1.6. If you are a consumer we are under a legal duty to supply Products that are in conformity with this Contract, therefore Our Warranty is in addition to, and does not affect, your legal rights in relation to Products that are faulty, not fit for purpose or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

12. OUR LIABILITY IF YOU ARE A BUSINESS

This clause 12 only applies if you are a business customer.
1.1. We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.
1.2. Nothing in these Terms limits or excludes our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or
(d) defective products under the Consumer Protection Act 1987.
1.3. Subject to clause 12.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of anticipated savings;
(e) loss of goodwill; or
(f) any indirect or consequential loss.
1.4. Subject to clause 12.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products.
1.5. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

13. OUR LIABILITY IF YOU ARE A CONSUMER

This clause 13 only applies if you are a consumer.
1.1. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.
1.2. We only supply the Products for domestic and private use. You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
1.3. We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Consumer Protection Act 1987.

14. EVENTS OUTSIDE OUR CONTROL

1.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 14.2.
1.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
1.3. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
1.4. You may cancel a Contract affected by an Event Outside Our Control [which has continued for more than 7 days. To cancel please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

15. COMMUNICATIONS BETWEEN US

1.1. When we refer, in these Terms, to “in writing”, this will include e-mail.

16. OTHER IMPORTANT TERMS

1.1. We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
1.2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing. However if you are a consumer and you have purchased a Product as a gift, you may transfer the benefit of Our Warranty in clause 11 to the recipient of the gift without needing to ask our consent.
1.3. This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, if you are a consumer, the recipient of your gift of a Product will have the benefit of Our Warranty at clause 11, but we and you will not need their consent to cancel or make any changes to these Terms.
1.4. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
1.5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
1.6. If you are a consumer, please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
1.7. If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
1.8. If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

Privacy policy

Paragon Floral Design (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use (http://paragonfloraldesign.co.uk/website-terms-of-use-policy/) and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.paragonfloraldesign.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Paragon Floral Design of Little End Farm, Oldham, OL4 2NB.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:
• Information you give us. You may give us information about you by filling in forms on our site www.paragonfloraldesign.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you search for a product, place an order on our site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information and any information or photographs that you may submit to us.
• Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• Information we receive from other sources. We may receive information about you from third parties with whom we work, (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).

COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy (http://paragonfloraldesign.co.uk/cookie-policy/).

USES MADE OF THE INFORMATION

We use information held about you in the following ways:
• Information you give to us. We will use this information:
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way please tick the relevant box situated on the online ordering form when you place your order.
• to notify you about changes to our service;
• to ensure that content from our site is presented in the most effective manner for you and for your computer.
• Information we collect about you. We will use this information:
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
• Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including:
• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
We may disclose your personal information to third parties:
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Paragon Floral Design or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use (http://paragonfloraldesign.co.uk/website-terms-of-use-policy/) or terms and conditions of supply (above) and other agreements; or to protect the rights, property, or safety of Paragon Floral Design, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

WHERE WE STORE YOUR PERSONAL DATA

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Paragon Floral Design will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Paragon Floral Design, Little End Farm, Oldham, OL4 2NB or hello@paragonfloraldesign.co.uk.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Paragon Floral Design, Little End Farm, Oldham, OL4 2NB or hello@paragonfloraldesign.co.uk.